Josh Greenberg's Blog

Adopting a Digital Approach to Engaging Citizens in Local Councils

eGov monitor, last week, published the Society of Information Technology Management’s (Socitm) view on the channel shift failings of local authorities.

Earlier this month, The Society of Information Technology Management, published “Better served: customer access, efficiency and channel shift.”

The paper looks at how digital customer engagement is the way forward in a time of severe budget cuts and other financial restrictions.

by Dave Wood & Brian Oula | Dec 17, 2010

by Dave Wood | Dec 13, 2010

by Bill James | Nov 30, 2010
Having worked with retailers through fourteen years of disruption driven by customer adoption of web and mobile I’m now seeing banks make their way through what feels like a very similar journey.

by Bill James | Nov 04, 2010

B2B has been a sleeping digital giant, but it feels to me like the giant is waking up to the power of digital for engaging with their customers in new ways and in transforming their own ways of doing business – let’s call it the channel shift challenge.