Posted on August 02, 2012 NO COMMENTS YET
Harrow council has seen a 62% increase of online-based contact with residents seeing its cost of individual transactions fall by an impressive 65% - from £2.33 to £0.77.
This has been achieved through its new web based information service ‘MyHarrow Account’ which offers residents, businesses and landlords over 80 online services including payments, applications for facilities, licenses, discounts and incident reporting.
Posted on July 05, 2012 NO COMMENTS YET
Early intervention is firmly back on the political agenda.
In recent months, the government has announced a £10m contract for an organisation to run the new Early Intervention Foundation, while the Shadow Children’s Minister, Sharon Hodgson has attacked the coalition’s record on the subject.
The economic and social benefit of providing support, advice and help for those families struggling the most has long been recognised. For instance a 10% success rate with young offenders has potential savings of more than £100 million-a-year.
Posted on June 21, 2012 NO COMMENTS YET
The digital revolution continues at an incredible pace and organisations are having to work harder than ever to keep up.
Now in its third year, the Digital Maturity Index (DMI) is a study to determine how well prepared companies are to drive customer engagement through digital channels.
We conductued interviews with digital leaders from major UK organisations including Argos, BSkyB, BT, O2, Royal Mail, Waitrose, Investec, Department of Health and Department for Transport.
Posted on February 27, 2012 NO COMMENTS YET
In the last two years the Public sector has begun to close the gap in the use of social media. In 2010 only one third of councils allowed access to social media however a briefing paper published this month shows almost all Town Halls now have access.
These stats are a good start however the report highlights the great potential that exists for social media use in the council that could change what councils do and how they do it.
Read the full story here
Posted on February 16, 2012 NO COMMENTS YET
Digital innovation has come to social care with potential savings of £300,000, according to a Return on Investments study.
The new ‘Mobile App’ working system has been developed to assist frontline workers gain valuable time by having access to client records on the move and being able to record information more accurately. This enables them to spend more time with vulnerable adults, children and their families.
Posted on October 04, 2011 NO COMMENTS YET
The Scottish Government is planning the creation of a Public Service Network (PSN) as one of the key features of Scotland’s strategy for ICT public sector infrastructure.
The plan is included in the Scottish Government Response to the McClelland Review, which was commissioned by the Department for Finance, Employment and Sustainable Growth and published in July.
The document published by the Scottish Government says that the government is working out the optimum way of achieving a PSN for the country's public services in an effort to provide savings for the public sector.
Posted on September 28, 2011 NO COMMENTS YET
Although central and local government want to make digital the default, studies still show that more than nine million people remain offline and are considered to be digitally excluded.
Martha Lane Fox recently recommended that the government could make significant savings and improve the delivery of public services by channel shifting public services online. The level of web contact local councils have with citizens is also increasing – making the case for digital by default on a local level, something that could lead to better customer access and lower costs.
Posted on August 17, 2011 NO COMMENTS YET
A federal auditor has told the agency that it needs to develop a stronger long-term plan for online customer self-service.
While most people are still doing business with the Social Security Administration (SSA) through office visits and telephone calls, their use of the agency's internet services are steadily increasing, according to a report by the agency's Inspector General (IG).
Posted on July 28, 2011 NO COMMENTS YET
In the past you’d write a letter to your local politician – whether that be MP, Senator, Congressman or other.
Not anymore. With the rise of campaigning websites like 38degrees which make it easier and more trouble free than ever to contact your MP over a common cause, making your views heard has never been easier.
Posted on July 22, 2011 NO COMMENTS YET
Landlords are now using a wide range of communication methods to tackle noise and nuisance.
Not long ago dealing with difficult tenants involved holding community support groups and, at best, setting up a dedicated telephone hotline for residents to make a complaint. Social media is now proving to be an effective method to tackle anti-social behaviour. Housing associations are using tools such as Twitter and Facebook in an effort to improve their relationship with young residents.
